Refund policy

The short version

You have 30 days from the day your order arrives to tell us it isn't right. Email westmonthmagicoil@gmail.com with your order number and what the problem is, and we'll sort it out.

What can be returned

Unopened bottles in their original packaging can be returned for a full refund within 30 days of delivery.

For hygiene reasons we can't resell an opened bottle — but if you've opened it and it isn't working for you, tell us anyway. Skincare is personal, and we'd rather hear about it than have you throw it in a drawer. Contact us within 30 days and we'll make it right.

Damaged, wrong, or missing items

If your order arrives damaged, or it's the wrong item, or something is missing, send us a photo within 7 days of delivery. We'll replace it or refund it in full, and you won't be asked to post anything back.

How to start a return

Email westmonthmagicoil@gmail.com with your order number and a sentence about the problem. Please don't post anything back before you've heard from us — a parcel sent without a return address from us can't be tracked, and we can't refund what we can't find.

Who pays return postage

If the return is our error — wrong item, damaged, or not as described — we cover it. If you've simply changed your mind, return postage is yours.

When you'll get your money

Refunds go back to the original payment method within 3–5 business days of the return being approved. Your bank may take a few days longer to show it.

Cancelling an order

Orders can be cancelled for a full refund any time before they ship — usually within the first 24 hours. After that it becomes a return.

Late or missing refunds

Check with your bank or card issuer first, as they often hold a refund for a few days after we've sent it. If it still hasn't appeared, emailwestmonthmagicoil@gmail.com  and we'll chase it.

Contact

westmonthmagicoil@gmail.com, 386-302-9948